George Vaccaro has an unlimited Verizon calling plan in the US. Before a visit to Canada, he called Verizon to find out what download fee Verizon would charge him to transfer data. The customer rep George spoke to quoted him a rate of 0.002 cents/kB.
Verizon’s computers calculated charges at 0.002 $/kB and billed him nearly $72.
See the difference? Verizon employees don’t.
George blogged about the misunderstanding, and posted an audio recording of his call to the company on YouTube (since removed). I would not have held myself together quite as long as George has.
Weep for our future.