I’ve never been to Las Vegas, which made the tsuris at dawn somewhat palatable.
I’m here for a Waze conference. The company invited North American country managers to Las Vegas for a conference to discuss the eponymous navigation app. I’m somewhat embarrassed to admit that I’ve done so much map editing that I’ve reached that lofty level of editorship.
Still, it got me invited. Waze paid for the flight. They are paying for the hotel. How could I say no?
Waze is an Israeli company and although bought by Google remains based in Israel. They used an Israeli travel agent to arrange our desired flights. I was supposed to fly to Toronto and take a second plane to Nevada. Everything seemed perfectly arranged.
I tried to use the automated check-in machine but it told me to see an agent. That slightly annoyed me because I only had a carry-on for the three-day trip. I’ve never flown with just a carry-on bag before. This was a day of firsts.
There was only one agent to guard the gateway to the line to see the desk-bound agents and she was busy running between people who were having trouble with their automated check-in machines. She actually had to deputize a passenger to prevent any of us from entering the queue to see the desk agents.
Some ten minutes later, she returned and admitted us into the line. After another wait, my turn came.
The check-in agent took my passport, consulted her computer, and told me I didn’t have a reservation for this flight. This was odd, since I had the itinerary in my e-mail. I gave her the ticketing code.
Mystery solved. My ticket was purchased for the last name Yveen. (That’s missing the first letter.) This second agent told me there was no way that US Customs in Toronto would let me fly with a ticket that didn’t match my name. She suggested I get the ticket reissued and for that I would have to go to the ticketing counter around the corner.
I didn’t have to wait long at the ticketing counter. It was 6:30 and I still had half an hour to the flight, I thought. The ticketing agent disagreed, saying that they close the flight 45 minutes before departure. I could take the 8:30 direct flight to Las Vegas, but it would cost me $150 plus tax to change the ticket.
My mom is coming into town for Passover today and at this point I was thinking I would get an unexpected extra three days with her. I wasn’t going to pay and hope for a reimbursement later.
I called the toll-free number and reached the Israeli travel agent to explain the situation. Yitzchak told me he needed to contact the original agent and Waze to see if they could pay the extra charge.
A short wait later, Yitzchak called me back. Everything was approved and I should go back to the ticketing counter. I did, but the woman I had been dealing with was no longer there. The woman I had to deal with now said it was impossible to link my incorrect ticket to a new one since they are two different people. She refused to talk to Yitzchak on my phone.
I was about to give up when the first ticketing agent returned. She said it was certainly possible to change the ticket, but that she needed to be paid up front. She also refused to talk to Yitzchak and said there was no way she could accept any form of online payment.
Yitzchak swore on a stack of pitot (pitas) that somebody would reimburse me so I handed my Visa card to the ticketing agent.
Right now, I’m in the airplane. The flight crew was late, so we’ll be late into Las Vegas. It’s not a big deal. This flight was going to get me into Las Vegas Ten minutes earlier than my original itinerary, anyway.
I was chosen to try out the new machines set up at US Customs. I had to stand on my tiptoes to get into frame for the camera. I also had a problem because my flight was not listed as belonging to Air Canada. The nice Customs lady helped me backtrack and choose Air Canada Rouge.