Saturday, December 09, 2006

Units matter

George Vaccaro has an unlimited Verizon calling plan in the US. Before a visit to Canada, he called Verizon to find out what download fee Verizon would charge him to transfer data. The customer rep George spoke to quoted him a rate of 0.002 cents/kB.

Verizon's computers calculated charges at 0.002 $/kB and billed him nearly $72.

See the difference? Verizon employees don't.

George blogged about the misunderstanding, and posted an audio recording of his call to the company:

I would not have held myself together quite as long as George has.

Weep for our future.


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